To receive an instant refund, please visit a Happy Returns return bar location near you to make your return. You can begin your return at https://superga-us.happyreturns.com/
If your return is delivered to us by mail, it typically takes 14 business days for our warehouse to receive and inspect your return. After passing inspection, a refund minus applicable shipping costs will be issued to the original form of payment and you will receive an email confirmation. Route Shipping Protection is a non-refundable item. Please allow another 3-5 business days for the refund to appear on your statement.
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Need additional help? Get in touch!
Our customer service department can be reached Monday through Friday, 9 am - 5 pm PT. Please email us at info@superga-usa.com for the quickest response. You may also leave us a voicemail at 1 (855) 953-2779. Our agents are unavailable for live chat but will respond to voicemails within 1-2 business days.
If you're reaching out to us about an order you've placed, please include the order number found in your order confirmation email from Superga USA and the email address used to place your order.
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Need to start a return or exchange?
Visit our return portal at https://superga-us.happyreturns.com. You'll need your order id from your Superga USA order email confirmation and your zip code handy. Have questions? View our help center for information on our return policy.