Please note, if you have selected the option to purchase Route package insurance at checkout, this item is ineligible for refunds.
All shoes must be returned in their original shoebox, unworn, within 30 days from the date of delivery.
To start the return process please have your order # handy and click here: https://superga-us.happyreturns.com/ To initiate a Return or Exchange, you will need your Order Number and Zip Code ready. Your Order Number can be found in your Superga USA order confirmation email. It is NOT on the paper invoice you receive in your package. The order number you will use, is the one found in your confirmation email when the order was originally placed.
Return or exchange in person with Happy Returns: Please generate a QR Return Code on our Return Portal and bring the item(s) you wish to return, along with the shoe box and original tags to a Happy Returns Return Bar location near you. No receipt or return label is necessary! This way your refund will be initiated immediately. You can Start Your Return online for a fast in-person experience. Shipping charges are not refundable. Refunds are always issued to the original method of payment.
If you do not have your order confirmation number please email support@superga-usa.zendesk.com and provide the following:
1. Name & Email address used to place order
2. Date your package was received
3. Reason for the return (Exchange, damage, incorrect purchase, fit…etc.)
Please view our Returns & Exchanges policy for more information.
Note: Initial shipping charges and $8.00 return shipping fees are NON-REFUNDABLE. We are NOT responsible for return packages that may be lost or damaged in transit. You will have to file a claim with the shipping carrier or utilize your Route Shipping Protection if purchased at checkout.
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Need additional help? Get in touch!
Our customer service department can be reached Monday through Friday, 9 am - 5 pm PT. Please email us at info@superga-usa.com for the quickest response. You may also leave us a voicemail at 1 (855) 953-2779. Our agents are unavailable for live chat but will respond to voicemails within 1-2 business days.
If you're reaching out to us about an order you've placed, please include the order number found in your order confirmation email from Superga USA and the email address used to place your order.
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Need to start a return or exchange?
Visit our return portal at https://superga-us.happyreturns.com. You'll need your order id from your Superga USA order email confirmation and your zip code handy. Have questions? View our help center for information on our return policy.