Returns & Exchanges
We accept returns of unworn merchandise within 30 days of delivery. Shoes must be returned in their original shoebox. Clearance items, are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the Happy Returns Portal.
If you have selected the option to purchase Route package insurance at checkout, this item is ineligible for refunds.
To start the return process please have your order # handy and click here: https://superga-us.happyreturns.com/ To initiate a Return or Exchange, you will need your Order Number and Zip Code ready. Your Order Number can be found in your Superga USA order confirmation email. It is NOT on the paper invoice you receive in your package. The order number you will use is the one found in your confirmation email when the order was originally placed.
If you do not have your order confirmation number please email info@superga-usa.com and provide the following:
1. Name & Email address used to place order
2. Date your package was received
3. Reason for the return (Exchange, damage, incorrect purchase, fit…etc.)
Please view our Returns & Exchanges policy for more information.
Note: Initial shipping charges, $12.00 return shipping fees, and $2 restocking fees for Return Bar orders are NON-REFUNDABLE. We are NOT responsible for return packages that may be lost or damaged in transit. You must file a claim with the shipping carrier or utilize your Route Shipping Protection if purchased at checkout.
Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.
We do not offer in-store returns. Online purchases cannot be returned to Superga stores. Superga-USA guarantees against manufacturer's defects. Normal wear and tear do not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing info@superga-usa.com.
Superga merchandise purchased from other retailers, including department stores, must be returned to the store from which it was initially purchased and is subject to the return policy of the originating retailer.
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Need additional help? Get in touch!
Our customer service department can be reached Monday through Friday, 9 am - 5 pm PT. Please email us at info@superga-usa.com for the fastest response. You may also leave us a voicemail at (855) 953-2779. Our agents are unavailable for live chat but will respond to voicemails within 1-2 business days.
If you're reaching out to us about an order you've placed, please include the order number found in your order confirmation email from Superga USA and the email address used to place your order.