Due to volume, we kindly ask that customers make sure the items they are placing in cart are the correct size and color, and the shipping address is correct. Once an order is placed, it is difficult to adjust the order. However, if the order has not yet shipped, we may be able to cancel your order. Once an order is canceled, customers may re-place the order with their desired size and style. Canceled orders are refunded immediately, but it may take 3-5 business days for the refund to be posted to the original form of payment.
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Need additional help? Get in touch!
Our customer service department can be reached Monday through Friday, 9 am - 5 pm PT. Please email us at info@superga-usa.com for the quickest response. You may also leave us a voicemail at 1 (855) 953-2779. Our agents are unavailable for live chat but will respond to voicemails within 1-2 business days.
If you're reaching out to us about an order you've placed, please include the order number found in your order confirmation email from Superga USA and the email address used to place your order.
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Need to start a return or exchange?
Visit our return portal at https://superga-us.happyreturns.com. You'll need your order id from your Superga USA order email confirmation and your zip code handy. Have questions? View our help center for information on our return policy.