Customers cannot cancel their own orders. If you wish to cancel, reach out to our team immediately at support@superga-usa.zendesk.com with your order number and reason for cancellation. We will try our best to accommodate your request, but we cannot guarantee it. If your order has shipped, we cannot cancel the order, and we kindly ask that you go through the returns process once you receive the package should you wish to not keep the items. Canceled orders are refunded immediately. It may take 3-5 business days for the refund to be posted to the original form of payment.
----------
Need additional help? Get in touch!
Our customer service department can be reached Monday through Friday, 9 am - 5 pm PT. Please email us at info@superga-usa.com for the quickest response. You may also leave us a voicemail at 1 (855) 953-2779. Our agents are unavailable for live chat but will respond to voicemails within 1-2 business days.
If you're reaching out to us about an order you've placed, please include the order number found in your order confirmation email from Superga USA and the email address used to place your order.
----------
Need to start a return or exchange?
Visit our return portal at https://superga-us.happyreturns.com. You'll need your order id from your Superga USA order email confirmation and your zip code handy. Have questions? View our help center for information on our return policy.